trend micro security agent offline but shows green connection

In the Workload Security console, go to Computers, and then do one of the following: Upgrade the agent from the Computers page For details, see Configure agent version control. What is considered 'out-of-date' is determined by version control rules you've set up.

Click Upgrade Agent / Appliance Software to upgrade all out-of-date computers.

In the main pane, look under the Computers section to see whether any computers are running agents for which upgrades are available.

In the Workload Security console, go to Administration > Updates > Software.

Continue with Upgrade an agent from the Computers page or Upgrade the agent by running the installer manually.

Computers appears, displaying all computers where Software Update Status is Out-of-Date.

In the alert, click Show Details and then click View all out-of-date computers.

When a new agent software version is available, a message appears on Alerts. You are now ready to upgrade your agent using any of the methods described in this topic.

There are not upgrade notes for AIX at this time.

An upgrade on Solaris may take five minutes or longer to complete in some cases.

If this problem occurs, see Fix the upgrade issue on Solaris 11. If you upgrade from an earlier build, the agent may fail to start.

On Solaris 11, if you are upgrading from Deep Security Agent 9.0, you must first upgrade to Deep Security Agent 9.0.0-5616 or a later 9.0 agent, and from there, upgrade to Deep Security Agent 11.0.

The engine will return to the 'online' state after the first heartbeat following the upgrade.

Immediately after upgrading Deep Security Agent 12 or later on Windows with Anti-Malware enabled, be aware that the Anti-Malware engine may appear as 'Offline'.

See Deep Security Agent Linux kernel support.

Before upgrading the Deep Security Agent on a Linux platform, confirm the OS kernel is supported by the latest version of the agent.

Next, review the platform-specific notes below and complete any advised tasks: For more information, see Agent package integrity check.

When you upgrade the Deep Security Agent, Deep Security verifies your signature on Deep Security Agent to ensure that the software files have not changed since the time of signing. You must upgrade all relays before you begin upgrading agents, otherwise, upgrades may fail. Make a system restore point or VM snapshot of each agent.

Back up the agent computers that you plan to upgrade.

Deep Security Agent 12 Feature Releases.

Deep Security Agent 12 LTS (GA version or LTS updates).

Deep Security Agent 11 LTS (GA version or LTS updates).

You can upgrade to the latest Deep Security Agent 20 from:

Check that you're upgrading from a supported version.

Software upgrades can be initiated through Workload Security or a third-party deployment system.

Trend micro security agent offline but shows green connection